This Cancellation & Refund Policy applies to all subscriptions, plans and one-time Module purchases made on the Travel CRM platform at travelcrm.brandesia.com, operated by Brandesia LLP (“Brandesia”). By making a purchase, you agree to this Policy, which forms part of our Terms & Conditions.
1. Nature of the Service
Travel CRM is a subscription-based software-as-a-service (SaaS) product. Fees are charged for access to the Platform and its Modules for the applicable billing term. Because the Services are made available for use immediately upon payment, fees are generally non-refundable except as expressly set out below or as required by applicable law.
2. Cancellation of a Subscription
- You may cancel your subscription at any time by writing to support@brandesia.com from your registered email.
- On cancellation, your account will not be billed for any future renewal term.
- You will continue to have access to the Services until the end of the then-current paid term; access is not extended or refunded on a partial basis.
- Cancellation does not automatically delete your data; you may request data export or deletion as described in our Privacy Policy.
3. One-Time Module Unlocks
Amounts paid to unlock individual Modules (in-app “pay-to-unlock” purchases) are one-time and non-refundable, as the corresponding feature is activated on your account immediately upon successful payment.
4. Refund Eligibility (Exceptions)
A refund may be considered, at Brandesia’s reasonable discretion, in the following limited cases:
- Duplicate or erroneous charge: if you are charged more than once for the same order, or charged in error, the excess amount will be refunded.
- Failed activation: if payment is successfully captured but the corresponding plan/Module is not activated and Brandesia is unable to resolve the issue within a reasonable time.
- Any refund that is required to be provided under applicable Indian law.
Refunds are not provided for change of mind, non-use of the Services, dissatisfaction with AI-generated content, or issues arising from third-party services or your own configuration.
5. How Refunds Are Processed
Approved refunds are made to the original payment method through our payment processor (Razorpay). Once approved, refunds are typically initiated within 5–7 business days; the time for the amount to reflect in your account depends on your bank or card issuer. Any applicable taxes and non-refundable gateway charges may be adjusted where permitted by law.
6. How to Request a Cancellation or Refund
Email support@brandesia.com from your registered email address with your company name, registered email, order/transaction reference and the reason for your request. We aim to respond within a reasonable time.
7. Chargebacks
If you initiate a chargeback or payment dispute without first contacting us to resolve the matter, we reserve the right to suspend your account pending resolution.
8. Contact
Brandesia LLP — support@brandesia.com.