These Terms & Conditions (“Terms”) govern your access to and use of the Travel CRM software-as-a-service platform available at travelcrm.brandesia.com and related applications, APIs and services (collectively, the “Platform” or “Services”), operated by Brandesia LLP (“Brandesia”, “we”, “us” or “our”). By registering for, accessing or using the Services, you (“Subscriber”, “you” or “your”) agree to be bound by these Terms. If you do not agree, you must not use the Services.
1. Definitions
“Subscriber” means the business or individual that registers for an account. “User” means any person the Subscriber authorises to use the Services. “Subscriber Data” means data entered into or generated through the Platform by the Subscriber or its Users, including details of the Subscriber’s own customers. “Modules” means the discrete features of the Platform (e.g. quotations, AI itineraries, GST invoicing, bookings) that may be purchased individually or as part of a plan.
2. Eligibility & Account
You must be at least 18 years old and legally capable of entering into a binding contract. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You agree to provide accurate, current and complete information and to keep it updated. Brandesia may verify, suspend or refuse any registration at its discretion.
3. Subscriptions, Plans & Fees
Access to the Services is provided on a subscription and/or per-Module basis. Applicable fees, billing term and inclusions are those displayed at the time of purchase. All fees are quoted in Indian Rupees (INR) and are exclusive of applicable taxesunless stated otherwise; GST is charged as required by law. Payments are collected through our third-party payment processor (Razorpay). By purchasing, you authorise us to charge the applicable fees (including one-time Module unlocks) to your selected payment method. Subscriptions may renew for the same term unless cancelled before the renewal date as described in our Cancellation & Refund Policy.
4. Acceptable Use
You agree that you and your Users will not:
- use the Services for any unlawful, fraudulent, infringing or harmful purpose;
- upload or process data you are not lawfully entitled to process, or without the consent of the individuals concerned;
- attempt to gain unauthorised access to the Platform, other Subscribers’ data, or its underlying systems;
- reverse-engineer, copy, resell, sublicense or create derivative works of the Platform;
- introduce malware, or interfere with or disrupt the integrity or performance of the Services;
- use the Services to send spam or unsolicited communications in breach of applicable law.
5. Subscriber Data & Responsibilities
As between the parties, the Subscriber owns its Subscriber Data. You grant Brandesia a limited licence to host, process and display Subscriber Data solely to provide and support the Services. You are solely responsible for the accuracy, legality and quality of Subscriber Data and for obtaining all consents required to collect and process the personal data of your own customers (including any identity or financial documents). You are responsible for the tax, invoicing and regulatory compliance of documents you generate using the Platform.
6. Third-Party Services
The Platform integrates optional third-party services, including AI providers (for itinerary generation), payment gateways, and email/messaging providers. Your use of such services may be subject to their own terms, and you are responsible for any keys, credentials or fees relating to services you connect. Brandesia is not responsible for the availability, accuracy or acts of third-party providers.
7. Intellectual Property
The Platform, including all software, design, text, graphics, and trademarks, is and remains the exclusive property of Brandesia LLP and its licensors. Except for the limited right to use the Services during your subscription, no rights are granted to you. “Brandesia” and associated logos are marks of Brandesia LLP and may not be used without prior written permission.
8. Service Availability
We strive to keep the Services available but do not guarantee uninterrupted or error-free operation. The Services may be temporarily unavailable due to maintenance, updates, or factors beyond our reasonable control. Features are provided on an evolving basis and may be added, modified or discontinued.
9. Disclaimers
The Services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose and non-infringement. AI-generated content (including itineraries) may contain inaccuracies and must be reviewed by you before use; Brandesia does not warrant its accuracy, completeness or suitability.
10. Limitation of Liability
To the maximum extent permitted by law, Brandesia LLP, its partners, employees and affiliates shall not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or goodwill. In all cases, the total aggregate liability of Brandesia arising out of or relating to the Services shall not exceed the amount of fees actually paid by you to Brandesia in the three (3) months preceding the event giving rise to the claim.
11. Indemnity
You agree to indemnify and hold harmless Brandesia LLP from and against any claims, damages, liabilities and expenses (including reasonable legal fees) arising out of your Subscriber Data, your use of the Services, or your breach of these Terms or of any law.
12. Suspension & Termination
We may suspend or terminate your access immediately if you breach these Terms, fail to pay fees, or use the Services in a manner that risks harm to Brandesia, other Subscribers or third parties. You may stop using the Services at any time as described in our Cancellation & Refund Policy. Upon termination, your right to use the Services ceases; we may delete Subscriber Data after a reasonable retention period.
13. Governing Law & Jurisdiction
These Terms are governed by the laws of India. Subject to applicable law, the courts at the registered place of business of Brandesia LLP in India shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services.
14. Changes to these Terms
We may update these Terms from time to time. Material changes will be notified via the Platform or by email. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.
15. Contact
For any questions about these Terms, contact Brandesia LLP at support@brandesia.com.